We understand that every student’s situation is unique, and we want to ensure that you are satisfied with our program. Therefore, we offer the following guarantees:
For the CELPIP VIP Students with live sessions:
a. 7-Day Refund Policy: If you wish to cancel your enrollment for any reason within 7 days of purchase, you will be entitled to a full refund of the course fee.
This 7-day guarantee is not valid if you purchased CELPIP VIP without the live sessions
For the CELPIP VIP Students with or without live sessions:
b. 30-Day Refund Policy: If you have completed 80% of the course, including the mock tests, and documented your scores in the Score Tracker, and have not seen an improvement in your CELPIP score, you can request a refund within 30 days of purchase. The refund will be subject to verification of your score tracker and your submission of at least 80% of your mock test responses for feedback. We reserve the right to refuse the refund if you only submit your mock tests for feedback during the week of your test.