We understand that every student’s situation is unique, and we want to ensure that you are satisfied with our program. Therefore, we offer the following guarantees:
- For the CELPIP VIP Students with live sessions:
a. 7-Day Refund Policy: If you wish to cancel your enrollment for any reason within 7 days of purchase, you will be entitled to a full refund of the course fee – minus the registration fee of $150CAD which covers administrative costs of the program.
This 7-day guarantee is not valid if you purchased CELPIP VIP without the live sessions
- For the CELPIP VIP Students with or without live sessions:
b. 30-Day Refund Policy: If you have completed 80% of the course, including the mock tests, and documented your scores in the Score Tracker, and have not seen an improvement in your CELPIP score, you can request a refund within 30 days of purchase – the refund in this case will be full, you will also receive the registration fee of $150CAD back. The refund will be subject to verification of your score tracker and your submission of at least 80% of your mock test responses for feedback. We reserve the right to refuse the refund if you only submit your mock tests for feedback during the week of your test.
- For the INSIDER STUDENTS:
a. “INSIDER STUDENTS” do not get a refund if they forget to cancel their trial period before the next billing date.
